Strategic Wealth Partners (SWP) is your partner in helping you achieve your financial goals. We are dedicated to providing you with the highest level of service and protecting your privacy. As technology continues to transform the way information is collected and distributed, we want to make sure you know that we have implemented a number of important practices for safeguarding the privacy and security of financial information about you.
We employ safeguards to protect client information and to prevent fraud; We carefully manage information about you. By understanding your complete relationship with us, we can provide you with more personalized and efficient service;
We do not sell client information to other companies for marketing purposes.
You Have Choices
You may direct us not to contact you for marketing purposes by:
- Direct mail
You may direct us not to share, within SWP, non-transactional information about you (such as credit or employment history) that we receive from others.
How to Reach Us to Exercise Your Choices
Contact your SWP Wealth Advisor or visit our office at 5005 Rockside Road, Suite 1200, Independence, OH, or call us at 216-800-9000 to speak with a representative.
How You Can Help Protect Your Privacy
- Do not share your account information or passwords with others;
- Do not provide confidential information by telephone to unknown callers;
- Do not provide confidential information online unless you initiated the contact, know the party with whom you are dealing with, and provide the information through a secure channel;
- When conducting business over the Internet, always use a secure browser and exit online applications as soon as you finish using them;
- Protect your account records.
If you believe you are a victim of fraud or identity theft, please contact us at 216-800-9000 for assistance, such as to put holds on your accounts. Also, see the Identity Theft Assistance section of our Privacy Statement below.
About This Statement
This Privacy Statement explains how SWP handles and protects customer information. This Statement applies to consumers who are customers or former customers of SWP.
We may change this Statement from time-to-time based on our need to accurately reflect how we gather and manage customer information. All changes to this Statement will be effective upon posting on http://www.swpconnect.com.
How We Secure Your Assets and Protect Information About You
We train our employees to protect client information, and We continually enhance our security tools and processes.
We protect client data and accounts by asking you for information that only you should know when you contact us. We follow these procedures in our offices, on the phone and via the Internet.
How We Protect Your Privacy Online
Protecting client information is an essential part of our service to you. Our systems use technologies such as firewalls (which protect systems from intrusion) and encryption (scrambling of information) to protect client information.
How We Gather Information to Understand Your Financial Needs
The information we gather about you helps us to better understand your financial needs and to provide more personalized, efficient service to you. For example, the information you give us will allow us to process your requests and transactions, to recommend investment products, or to evaluate your financial needs.
The information we gather comes from a variety of sources, including:
Information you provide to us (such as information on applications about assets and income); Information related to your transactions with us and our affiliates (such as account balance and payment history); Information we receive from credit reporting agencies and other companies when you apply for a service (such as your credit history);
Information we obtain from others at your request (such as information about assets held at another institution for inclusion in a financial plan).
Information obtained when you use Internet products and services (such as application and transaction information and information contained in emails you send us). We carefully manage all the information gathered about you as described in the following section.
How We Manage Information to Serve Your Needs
We consolidate information about clients, including:
Information based on your transactions with us (for example, information that we would consolidate from your accounts if you wished to make an automatic mortgage payment from your checking account) and contact information (such as your name and address);
Non-transactional information received from others (such as credit or employment history) to evaluate your eligibility for various financial services (for example, a line of credit at a special rate).
You may tell us not to share non-transactional information with other companies. For more information, see the section below entitled, “Your Choices as a Client.”
Outside of Strategic Wealth Partners
With limited exceptions like those below, we do not provide client information to companies outside of SWP. You do not need to request this confidentiality; it is our standard practice.
In order to serve your needs, we may provide all of the information we gather to:
Specialists that perform business operations for us (such as printing services);
Companies that act on our behalf to market our services, or companies with whom we have entered into a joint marketing agreement in order to provide you with valuable financial services that we do not offer (such as annuities);
Others only as permitted or required by law (such as to protect against fraud or in response to a subpoena).
We select very carefully the companies that provide services on our behalf, or offer you financial services that we do not provide. Also, we only provide them with information that we believe is necessary to fulfill their responsibilities or to provide a financial service to you. These companies are prevented by legal agreement from using this information for their own purposes or selling this information to others.
SWP will not share your personal information with others except as stated in this Policy, unless we give you additional notice or ask for your permission. SWP reserves the right to disclose or report the personal information in certain circumstances: (1) to SWP’s clearing firm, as SWP deems necessary or appropriate, to handle, process and clear transactions in accounts; (2) where we believe in good faith that disclosure is required by law, to cooperate with regulators or law enforcement authorities; (3) to perform necessary credit checks or collect or report debts owed to us; (4) to protect our rights or property; (5) upon reasonable request by a mutual fund company or relating to other investments in your account(s).
SWP does not sell its customers’ or potential customers’ personal information.
When Wealth Advisors Leave Strategic Wealth Partners
We recognize that your relationship with your wealth advisor is important. If your wealth advisor’s association with SWP ends and he/she joins a non-affiliated securities broker/dealer, or RIA firm, SWP will not permit the wealth advisor to use certain client contact information to solicit clients to join the wealth advisor’s new firm. This falls under the guidelines of Regulation S-P of the Gramm-Leach-Bliley Act, where we are required to protect your privacy as a client.
Your Choices as a Client
We are committed to helping you manage your finances effectively and enhance the returns on your financial investments. For these reasons, we may contact you to offer financial advice and inform you of different options that may be of value to you. If you are comfortable with the ways in which we contact you currently, there is no need to indicate your preferences. We recognize, however, that you may wish to limit the ways in which we contact you for marketing purposes and we offer the options listed below:
- Please do not contact me by telephone for marketing purposes;
- Please do not contact me by mail for marketing purposes;
- Please do not contact me by e-mail for marketing purposes.
You also have a choice about how information about you is managed within SWP. If you prefer that we do not share non-transactional information about you with other companies, you may choose the following option:
Please do not share, among other companies, non-transactional information about me that you receive from others.
Whatever your preferences, we will honor your wishes and respect your privacy. Your preferences will remain in effect until you tell us otherwise. You do not need to notify us if you have already indicated your preferences to us.
To discuss your options, inform us of a preference, or provide us with feedback, contact your SWP Wealth Advisor, visit our office, or call us at 216-800-9000. If you contact us, we will assume your preferences apply to you only – unless you tell us that they also apply to other individuals listed on your account(s).
Please note that we are committed to providing you with superior service. Occasionally, we may need to contact you to resolve a problem or to service your accounts. For example, if we observe unusual activity in your account, we may contact you to verify your transactions and confirm that they are authorized.
Identity Theft Assistance
Monitoring your credit for accuracy and to make sure it is being reported correctly are important steps you can take to protect yourself from fraud and identity theft. By law, you are entitled to receive one free credit report every 12 months from each of the nationwide consumer credit reporting companies (see below). To learn more or request a copy of your credit report, you can visit https://www.annualcreditreport.com, or call 877-322-8228.
If you believe you may be a victim of identity theft:
Contact us at 216-800-9000 to place holds on your accounts;
Contact the Social Security Administration’s Fraud Hotline at 800-269-0271 to report fraudulent use of your identification information;
Report the incident as quickly as possible to each of the credit reporting agencies:
- Experian: 888-397-3742
- Equifax: 888-766-0088
- Trans Union: 800-680-7289
File a report with the police in your local jurisdiction and retain the report number and the name of the officer who took the report.
File a complaint with the Federal Trade Commission (FTC) by contacting the FTC’s Identity Theft Hotline at 877-IDTHEFT (877-438-4338).
How to Limit Direct Marketing from Other Companies
To limit the instances in which credit reporting agencies share your information with companies wishing to offer you pre-approved credit solicitations, you can call 888-567-8688 (the Credit Reporting Industry Pre-screening Opt Out Number), or visit https://www.optoutprescreen.com/?rf=t.
To limit the marketing you receive from companies outside SWP, you may contact the Direct Marketing Association at the address below and have your name removed from their contact lists. You must include your name, address, telephone number, and signature with your request.
Direct Marketing Association, Inc.
1111 19th Street, Suite 1100
The Direct Marketing Association utilizes a website to help you get off commercial email lists. Their email address is http://www.dmaconsumers.org.
You may also limit telemarketing calls from companies outside SWP by adding your telephone number to the National Do Not Call Registry. Their website is http://www.donotcall.com, where you can register your telephone number(s) as well as file a complaint.
We Strive to Maintain Accurate Information
We strive to maintain complete and accurate information about you and your accounts. If, at any time, you believe that our records contain inaccurate or incomplete information about you, please let us know immediately. We are committed to resolving any inaccuracies as quickly as possible.
Credit Reporting Agencies
If you believe we have reported inaccurate information about your account to any credit reporting agency, please let us know in writing. Be sure to include your complete name, current address, Social Security Number, telephone number, account number, type of account, specific item of dispute, and the reason you believe the information is wrong. Send your notice to Strategic Wealth Partners, Attn: Compliance, 5005 Rockside Road, Suite 1200, Independence, OH 44131. We will investigate your concern and correct any inaccuracies we find. We will inform you of any actions we take.
Requirements of State Law
If you live in a State which requires SWP to obtain your affirmative consent to authorize sharing your customer information, we will seek your written instruction to authorize disclosure of your confidential customer information before that data is shared. The current states requiring such written consent are:
- New Mexico
- North Dakota
If You Have Questions, Contact Us